Better Software East 2017 - Product Owners & Mangers | TechWell

Better Software East 2017 - Product Owners & Mangers

Sunday, November 5

Fundamentals of DevOps Certification—ICAgile

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Sunday, November 5, 2017 - 8:30am to Monday, November 6, 2017 - 5:30pm

This two-day course will teach you how to avoid the common mistakes of DevOps implementations and to leverage DevOps best practices. Upon completion attendees will be certified by the International Consortium for Agile and awarded the ICAgile Professional (ICP-FDO) designation.

Arlen Bankston
LitheSpeed

Certified Scrum Product Owner

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Sunday, November 5, 2017 - 8:30am to Monday, November 6, 2017 - 5:30pm
Learn the skills needed to assume the hardest role in Scrum, a Product Owner. Taught by leading agile practitioners, this course provides real-world techniques that have been proven effective. Successful participants are registered as a Certified Scrum Product Owner (CSPO) with the Scrum Alliance.
Dawn Haynes
PerfTestPlus, Inc.

Software Tester Certification—Foundation Level

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Sunday, November 5, 2017 - 8:30am to Tuesday, November 7, 2017 - 5:30pm

Accredited training for the ISTQB® Certified Tester—Foundation Level (CTFL) certification. Find out what it takes to be a successful software tester and learn about the relationship of testing to development, test levels, black-box methods, white-box testing, exploratory testing, and more.

Monday, November 6

Tim Lister
Atlantic Systems Guild, Inc.
MB

Risk Management—for Adults

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Monday, November 6, 2017 - 8:30am to 12:00pm

“We’ll deal with that … if and when it happens.” Most of us are good at risk management in our personal lives, so why can’t we handle risk management well in the office? Our work is full of risk, uncertainty, assumptions, and expectations. Decisions often have to be made with only limited information. We have to deal with all of this. And if we don’t manage our risk at work, time will. To actually practice risk management, Tim Lister introduces his Hurricane Model of Uncertainty. He explains his favorite way of performing risk analysis and risk assessment, discusses why estimation is a key...

Erik van Veenendaal
Improve IT Services BV (Bonaire)
MD

Requirements Engineering for Developers and Testers—and Everyone

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Monday, November 6, 2017 - 8:30am to 12:00pm

Developers, testers, and other stakeholders often participate in requirement reviews, scanning documents for ambiguity and testability, and then using these requirements as the basis of their activities. In an agile environment, many contribute to the development of user stories and acceptance criteria. Erik van Veenendaal believes that unfortunately many of these participants have little knowledge or skill in real requirements engineering. What level of quality and detail is realistic to expect for requirements and user stories? What does testability really mean? How can developers and...

MG

Leading Successful Organizational Change Efforts

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Monday, November 6, 2017 - 1:00pm to 4:30pm

Has this happened to you? You try to implement a change in your organization, and it doesn’t get the support you thought it would. And, to make matters worse, you can't figure out why. Or, you have a great idea but can’t get the resources required for successful implementation. Jennifer Bonine shares a toolkit of techniques to help you determine which ideas will—and will not—work within your organization. This toolkit includes five rules for organizational change management, a checklist to help you determine the type of change process needed in your organization, techniques for...

Ryan Ripley
Independent Consultant
MK

Scrum: Answering the Tough Questions

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Monday, November 6, 2017 - 1:00pm to 4:30pm

You attend the two-day Scrum certification courses, pass your exam, and return to your team as a newly minted ScrumMaster—ready to take on the world. Then reality sets in. Your organization doesn’t understand the changes they are being asked to make, the developers have not bought in to agile practices, and your product owner has not been seen for days. Now what? Ryan Ripley addresses the most often asked—but seldom discussed—questions that ScrumMasters face during their projects. These questions range from What is management’s role on a scrum project? to How do we manage dependencies...

Erik van Veenendaal
Improve IT Services BV (Bonaire)
ML

Lean Usability Testing

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Monday, November 6, 2017 - 1:00pm to 4:30pm

It is curious that, while at least 40 percent of developed software code is directly or indirectly related to the user-interface, we still only dedicate a small percentage of our test effort to usability testing. Unfortunately, those testing for usability often lack the knowledge, skill, or time for this type of testing. In the agile era, everything needs to be result-focused, low on documentation, and highly efficient, which minimizes the focus on usability testing even more. To address this problem, Erik van Veenendaal presents a hands-on tutorial that introduces you to a number...

Tuesday, November 7

James Waletzky
Crosslake
TD

Thinking Inside the Box: Root Cause Analysis with the Six Boxes

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Tuesday, November 7, 2017 - 8:30am to 12:00pm

Improving business and user value delivery, quality, efficiency, and productivity of your software engineering team is a noble undertaking. However, poor productivity, quality issues, failing to meet commitments, and general team inefficiencies are still commonplace. And at the root of most of these problems? James Waletzky says it is those highly imperfect creatures—humans. To go about fixing the problems, we must discover the root causes, not just the symptoms, and those are not always obvious. In this hands-on tutorial, James focuses on the methodology of Human Performance Improvement (...

Bob Galen
Zenergy Technologies
TC

Essential Patterns of Mature Agile Leaders

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Tuesday, November 7, 2017 - 8:30am to 12:00pm

Currently much of agile adoption—coaching, advice, techniques, and training—revolves around agile teams. Leaders are typically ignored, marginalized, or, in the worst cases, vilified. Bob Galen contends that there is a central and important role for managers and effective leadership within agile environments. In this tutorial, explore the patterns of mature agile managers and leaders—those who understand servant leadership and how to effectively support, grow, coach, and empower their agile teams in ways that increase the team’s performance, accountability, and engagement....

Francie Van Wirkus
Francie Van Wirkus
Claudia Marquette
AB2 Consulting
TG

What You Need to be SAFe: Implementing Enterprise Agile

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Tuesday, November 7, 2017 - 8:30am to 12:00pm

Maybe you are curious about SAFe—what it’s all about and why you might adopt it. Perhaps your organization is heading toward—or in the middle of—a SAFe transformation and you have questions. If so, join Francie Van Wirkus and Claudia Marquette as they discuss SAFe. Learn to use a proven inquiry strategy, designed to help you and your stakeholders have productive discussions about your work, its current state and its ideal state, and your customers. When you better understand the flow of your work, and you understand all of the customers who derive value from it, you can make...

Tim Lister
Atlantic Systems Guild, Inc.
TM

Project Patterns: From Adrenaline Junkies to Template Zombies

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Tuesday, November 7, 2017 - 1:00pm to 4:30pm

Tim Lister, along with five of his partners at the Atlantic Systems Guild, have compiled project patterns from their combined 150 years of consulting, and have described them in their Jolt Award winning book, Adrenalin Junkies and Template Zombies: Understanding Patterns of Project Behavior. We all talk about best practices but only a tiny minority of organizations actually practice them all. Not to worry, think of “best practices” for human health. We know all about them, but very few of us actually practice them all. Maybe if someone did arduously practice all health practices, they...

Ray Arell
nuAgility, LLC
TL

Leading Your Agile Transformation: A Workshop

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Tuesday, November 7, 2017 - 1:00pm to 4:30pm

In the past decade agile development has become mainstream in software development and now is spreading beyond software to other domains. It is important for leaders and managers to understand how to build, develop, and lead agile teams—not just for the organization but for their own careers. Ray Arell introduces a cohesive set of methods, practices, and principles to maximize business results from agile and lean development, while also cultivating a workplace where people thrive. The workshop topics are highly dynamic and customizable, and more than 80 percent of the discussion will be...

Wednesday, November 8

Bob Galen
Zenergy Technologies
K2

You Might Be an Agile Leader If...

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Wednesday, November 8, 2017 - 10:00am to 11:00am

In case you haven’t heard, the leadership landscape has been changing—and continues to change—to keep up with the accelerating pace of business. And agile development has been an incubator of new leadership approaches. It has introduced or fostered many innovative concepts: servant leadership, self-directed teams, empowerment, emotional intelligence, employee engagement, trust, self-selection, open spaces—and even Lean Coffee “meetings.” Channeling comedian Jeff Foxworthy, Bob Galen shares patterns and anti-patterns that surround the leadership shift to more agile tactics and the...

BW1

Keep Engagement High in Difficult Projects

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Wednesday, November 8, 2017 - 11:30am to 12:30pm

Aggressive timelines, scope creep, changing requirements, development delays, and the imperative to finish on the imposed timeline … how can you keep your team motivated and engaged when everything seems to go wrong? Larissa Rosochansky describes the major factors of team dissatisfaction, shares techniques to uncover hidden issues, identifies the most common traps project managers fall into, and offers general tips to avoid them. Now that you understand what could be impacting your team’s performance, Larissa guides you on how to minimize the dissatisfaction and keep the team...

Anthony Crain
Blue Agility, LLC
BW2

Measure Anything: The Quality, Productivity, Predictability, and Innovation Model

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Wednesday, November 8, 2017 - 11:30am to 12:30pm

Measuring software development is difficult. Measuring the return on investment (ROI) of complex initiatives (such as adopting agile) is even more difficult. One department at IBM struggled to reduce a list of 150 metrics down to a top twenty to use in consulting engagements. Through the years, nearly every one of Anthony Crain’s clients has asked him for help in proving that their teams were “getting better” at development. Nearly all of their measures were “adoption” measures showing how teams were doing agile. However, none of the metrics was focused on whether the development was...

Richard Khor
Dude Solutions
AW2

Synchronize Your Agile Planning

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Wednesday, November 8, 2017 - 11:30am to 12:30pm

Even though agile discourages planning beyond what can be reasonably predicted,the business still needs to know when and how to connect product development with marketing, sales, and support. Richard Khor shows how the Three Pillars of Scrum (transparency, inspection, and adaption), coupled with two levels of planning, can produce a one-year roadmap and a quarterly plan that feed into sprint planning. Richard shows how to build a rolling plan that—just as Scrum uses a cadence—stands up to the inevitable project change. To forecast work in the project plans, he uses the same...

Dave Todaro
Ascendle
AW3

Rightsizing User Stories

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Wednesday, November 8, 2017 - 11:30am to 12:30pm

User stories and their big brothers, epics, are an excellent way to describe requirements for a software system. They act as stakes in the ground to keep track of what the system needs to do, the type of user most interested in each feature, and the reason the requirement provides value. As projects reach a certain size, stories often become too large for a team to complete within a single sprint. The solution? Split them into smaller stories, each of which can be completed within the duration of one sprint. Dave Todaro describes proven techniques to split epics and stories, making...

Catherine Louis
CLL-Group.com
BW4

The Five Common Unconscious Biases Affecting Your Team

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Wednesday, November 8, 2017 - 1:30pm to 2:30pm

Are you having a difficult time finding female engineers to join your teams? Are you currently working on a project which seems to be going nowhere? Have you ever engaged in what you thought was customer-driven work only to later discover it was stakeholder-driven? When it comes to designing products or software that people use, or when trying to uncover precisely what’s wrong with our workplace, studying the decisions we make is critical. Surprise! Many of our decisions are not made consciously. Examining five common unconscious biases seen in development, Catherine Louis helps us...

Niranjalee Rajaratne
Third Bridge
BW6

A Holistic Approach to Software Quality: Yes, You Can!

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Wednesday, November 8, 2017 - 1:30pm to 2:30pm

As software organizations grow, maintaining quality is vital. As digital transformation gains strength in the industry, both clients and IT demand increased delivery speed. Thus, traditional test methods are being challenged, and a paradigm shift is required that emphasizes testing and recognizes the need for expanded skill sets to meet this demand. However, quality is not all about testing. Niranjalee Rajaratne believes it is important to create a culture that supports a quality organization and understands the value it brings. She describes why we must choose and encourage processes that...

Sean McKeever
Edgenuity
AW6

Balance Discovery and Delivery with Dual-Track Agile

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Wednesday, November 8, 2017 - 1:30pm to 2:30pm

Do your product teams frequently struggle to have groomed and well-defined stories ready for the developers? Do you find yourselves frequently in “feed the beast” mode to keep your development teams busy? Do your product teams have problems gaining shared understanding across product management, interaction designers, developers, and QA? If so, your product teams manifest the symptoms of single-track agile—and this session is for you. Sean McKeever explains the key steps in establishing dual-track agile methodologies at your organization, presents his experiences, and provides...

Rob Keefer
POMIET
AW8

Fail Smart, Not Just Fast: Use Failure Mode and Effects Analysis (FMEA)

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Wednesday, November 8, 2017 - 2:45pm to 3:45pm

You’re a professional project manager or ScrumMaster. Your software development projects never fail because you follow all the best practices. Right? We all know better. Unfortunately, many projects fail, and they fail due to issues outside the team's control. The reality is that we need to reconsider what failure looks like and plan for it when it happens. Rob Keefer introduces a tool—Failure Mode and Effects Analysis (FMEA)—that has been used in engineering disciplines for many years and successfully applied to software development project management. FMEA shines a light on the...

Thursday, November 9

Ray Arell
nuAgility, LLC
K4

Change Your Focus: From Speed and Efficiency to High Customer Value

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Thursday, November 9, 2017 - 8:45am to 9:45am

For decades, product development has been focused largely on the speed and efficiency of delivery. So now we are stuck in the quagmire of talking about the methods and activities of delivery rather than focusing on the true goal—delivering high value to the customer. Ray Arell shares an evolutionary process to refocus both traditional and agile lifecycles. He describes a more dynamic way of defining value and addressing the needs of the customer, the business, and the developers. Ray provides practical examples of how to identify opportunities, expand concepts, and deliver high-value...

Matthew Phillip
ThoughtWorks
BT1

The NoEstimates Game: Improve Predictability with Less Effort

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Thursday, November 9, 2017 - 10:00am to 11:00am

Wondering what NoEstimates means in practice, or why you would want to adopt NoEstimates? Perhaps you’ve heard the buzz or read Vasco Duarte’s book. Maybe you simply want to understand how you can spend less time estimating and more time delivering working software—all while providing your customers with some understanding of predictability. If so, Matthew Phillip says you can play a board game that helps you find out through simulation—what and to what degree different factors influence delivery time. Join Matthew to learn how to move from upfront intuition-based estimates to create a...

Paul Wynia
Strategic Play USA
AT6

Discover Your Team’s Values with LEGO® Serious Play®

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Thursday, November 9, 2017 - 11:30am to 12:30pm

Creating a cohesive team doesn’t require knowledge of dark arts or forbidden rituals. In fact, under the right circumstances, it can even be fun! Using exercises built around the LEGO® Serious Play® (LSP) methodologies, Paul Wynia explores techniques that ensure full team engagement and collaboration resulting in more meaningful discussions. Working as teams, discover Team Values using a series of individual and collaborative LSP builds. Once the Team Values are defined, use them to guide your team’s behaviors. These are finally turned into the Team Working Agreement, a powerful tool for...

Logan Daigle
VersionOne
DT4

Measure DevOps for Objective Continuous Improvement Practices

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Thursday, November 9, 2017 - 11:30am to 12:30pm

Logan Daigle says DevOps has brought about unprecedented changes in the way organizations solve problems and break down silos. DevOps is empowering employees to automate expensive processes and leverage the power of cross-functional teams to benefit development and operations culture. DevOps is helping bridge a culture gap and focuses on providing shorter feedback loops with more responsiveness to failure. But are we missing something here? Do we really know how much all of these process and automation improvements cost? Do we really know if we are improving our products, processes...

BT7

Cultural Intelligence: A Key Skill for Success

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Thursday, November 9, 2017 - 1:30pm to 2:30pm

Diversity is becoming the norm in everyday life. However, introducing global delivery models without a proper understanding of intercultural differences can lead to difficulty, frustration, and reduced productivity. Priyanka Sharma and Thena Barry say that in our diverse world, we need teams with people who can cross these boundaries, communicate effectively, and build the diverse networks necessary to avoid problems. We need to learn about cultural intelligence (CI) and cultural quotient (CQ). CI is the ability to relate and work effectively across cultures. CQ is the cognitive,...

Dave West
Scrum.org
AT7

Scale: The Most Hyped Term in Agile Development Today

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Thursday, November 9, 2017 - 1:30pm to 2:30pm

Scrum is everywhere. More than 90 percent of agile teams use it. But for many organizations wanting to scale agile, one team using Scrum is not enough. Dave West says the Nexus Framework, created by Ken Schwaber, the co-creator of Scrum, provides an exoskeleton for Scrum. Nexus allows multiple teams to work together to produce an integrated increment regularly. It addresses the key challenges of scaling agile development by adding new yet minimal events, artifacts, and roles to the Scrum framework. Dave discusses Nexus, addresses its boundaries, and explains what else is needed for agile...

Glen Morris
Vectren
AT8

Turn the Lights On: A Power Utility Company's Agile Transformation

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Thursday, November 9, 2017 - 1:30pm to 2:30pm

Why would a century-old utility with no direct competitors take on the challenge of transforming its entire IT application organization to an agile methodology? In an increasingly interconnected world, the expectations of customers continue to evolve. From smart meters to smart phones, IoT is creating a crisis point for industries not accustomed to rapid change. Glen Morris explains that pizzas can be tracked by the minute and packages at every stop, and customers now expect this same customer service model should exist for all industries—including power. Glen examines how to create...

Rob Burkett
Buckle Down & Grind
BT10

The Fourth Constraint in Project Delivery—Leadership

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Thursday, November 9, 2017 - 3:00pm to 4:00pm

All too often, the triple constraints—time, cost, and quality—are bandied about as if they are the be-all, end-all. While they are important, leadership—the fourth and larger underpinning constraint—influences the first three. Statistics on project success and failure abound, and these measurements are usually taken against the triple constraints. According to the Project Management Institute, only 53 percent of projects are completed within budget, and only 49 percent are completed on time. If so many projects overrun budget and are late, we can’t really say, “Good, fast, or cheap...

Nikunj Gupta
Cognizant Technology Solutions
BT11

Ambiguity Reviews: A Giant Leap for Requirements

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Thursday, November 9, 2017 - 3:00pm to 4:00pm

Designing a great product starts with understanding its requirements. In our industry, natural language is the most used representation for documenting requirements. Nikunj Gupta knows that the problem with natural language lies in its inherent ambiguity. And ambiguity increases during the requirements process due either to lack of clarity of what’s being stated or improper interpretation of what has been documented. Whatever the reason, the cost of implementing ambiguous requirements is very high. An ambiguity review is an effective approach to address the root cause of problems by...

Jessie Shternshus
The Improv Effect, LLC.
K5

Individuals, Interactions, and Improvisation

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Thursday, November 9, 2017 - 4:15pm to 5:15pm

As agile practitioners, we constantly strive to better ourselves, our team, and our delivery. A great way to achieve this is simply being open to learning new ideas from other disciplines—including improvisation. Jessie Shternshus shares her story of realizing the uncanny similarities between agile team principles and the pillars of improvisation. Effective improvisers give their teammates unconditional support, practice active listening and accept (and build on) each other’s ideas, see and use mistakes as opportunities, learn to embrace the unknown, and always consider who their audience...

Friday, November 10

Josh Anderson
Broadvine
SMT1

Building an Agile Organization at Light Speed

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Friday, November 10, 2017 - 9:00am to 10:00am

Everyone loves the idea of explosive growth. Unfortunately, explosive growth often lives up to its name. Everywhere you look, things are blowing up. Josh Anderson shows you how to corral the chaos and provide your company with the growth it desperately needs.

The two key challenges of explosive growth are diametrically opposed: protect and support your existing teams and processes, while simultaneously growing an organization around them. To make that happen, you must walk the tightrope of process evolution as you grow your team. Josh shares real-world strategies you can use to...

Kevin Stilwell
Dude Solutions
SMT2

Transform a Product Team to Agile—and Live to Tell About It

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Friday, November 10, 2017 - 10:15am to 11:15am

The idea of transformation can be both exciting and frightening. How do we shake off old ways of thinking? What will emerge when the transformation is complete? How will I know the transformation is finished? These are questions and challenges that many product teams face as they make the transformation to agile.

Kevin Stilwell shares his experience and techniques for shaking off old paradigms and practices to break the organizational “muscle memory” that exists in many companies. What emerges will be a high performing product team—and the reward will be well worth the effort.

Kevin Stilwell
Dude Solutions
Josh Anderson
Broadvine
SMT3

The Yin & Yang of Agile Success at Dude Solutions

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Friday, November 10, 2017 - 11:30am to 12:00pm

In this mini-panel discussion Kevin Stilwell and Josh Anderson share their from-the-ground-up experiences building an agile organization and field participants’ questions. From their unique perspective Kevin and Josh share tactics and practices they used to build a high-performance agile organization. They are essentially sharing the “secret sauce” that made Dude Solutions a great example of “agile done well.”

SMT4

Leverage Big Wall Planning for Truly Aligned Organizational Execution

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Friday, November 10, 2017 - 1:00pm to 2:00pm

Love it or hate it, the Scaled Agile Framework (SAFe) was found to be the most used framework for enterprise-level agility in Version One’s annual survey. That said, many aspects of SAFe—including effective portfolio management—are difficult for organizations to implement.

Laura Burke Olson shares Big Wall Planning, a technique that Ipreo uses to “seed” their release trains with high-priority, high-value, and balanced portfolio-level epics. Big Wall Planning engages all aspects of company leadership in deciding the product roadmaps. This is a huge challenge in organizations that...

Ryan Ripley
Independent Consultant
SMT5

Aligning Toward Business Agility–360° of Freedom

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Friday, November 10, 2017 - 2:15pm to 3:15pm

What happens when the product vision is unclear? Simply put, your teams struggle to build valuable features and your customers are not happy. This lack of alignment eats away not only at the value you’re trying to deliver but also at your customers’ good will—and it can demoralize your teams.

Ryan Ripley examines the why behind your current practices and shows you how the agile values, principles, and ceremonies of an agile organization are designed to create and maintain alignment all the way from customers to individual team members. Drawing from real-world examples, Ryan explains...